Starter questions every business should answer
What do you offer?
[List your main products or services in one or two sentences.]
How much does it cost?
[Give starting prices or a range, plus what affects the price.]
Where are you located and what areas do you serve?
[Address, service areas, or "online only".]
What are your hours?
[Opening hours and time zone. Note if the chatbot answers 24/7.]
How do I get started or place an order?
[The exact first step a new customer should take.]
How can I contact a person?
[Phone, email, WhatsApp, or how to reach the team.]
Do you offer refunds or guarantees?
[Your refund, return, or satisfaction policy in plain terms.]
How long does delivery or turnaround take?
[Typical timelines for delivery, booking, or project completion.]
What payment methods do you accept?
[Cards, bank transfer, cash on delivery, PayFast, etc.]
Do you have any current offers?
[Any discount, free trial, or first-time customer deal.]
These are the questions to cover first. Add details above and generate a full FAQ tailored to your business, ready to paste into Octively.
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